Overtime in services

Overtime in JLLanos' services are additional periods of work that may be required due to specific circumstances during the provision of the service. These extra times can be marked by the professional in charge of the service, but their duration can be extended due to two main reasons:

• Number of changesOvertime can be extended if there are a considerable amount of changes or modifications requested by the client once the work has started. Each change requires additional time to implement, which can extend the total duration of the service.
• Customer information delivery timesIf the client does not provide the required information in the stipulated time, this may generate delays in the work process and, therefore, prolong the extra time needed to complete the service. For example, if additional information is needed to advance a project and the client does not provide it on time, the professional may require more time than initially planned to complete the work.

In summary, overtime in JLLanos' services can be extended due to the need to make additional changes or due to delays in the delivery of information by the client, which can impact the overall duration of the service. It is important that both the professional and the client maintain open and effective communication to minimize these extra times and ensure timely completion of the service.

Reimbursement of services

The policy that services are non-refundable, but that the client is offered the option to obtain another service valued at the same price, implies that, once the client has contracted a service and an investment of resources has been made by JLLanos to start such service, the money paid by the client will not be refunded in case the client decides to cancel the service.

However, to ensure customer satisfaction and offer a fair alternative, the possibility of selecting another service of equal monetary value in place of the originally contracted service is provided. This allows the customer to use the amount paid for the cancelled service to purchase another service that is more suitable to his or her needs or preferences.

This policy benefits both the company and the customer: the company protects its resources and time invested in providing the original service, while the customer has the opportunity to receive an alternative service that can meet their requirements. It is important that this option is clearly communicated to the customer at the time of contracting the service, to avoid misunderstandings and ensure a transparent and satisfactory experience for both parties.

Service reviews

Service revisions imply the possibility of making necessary adjustments or changes during the execution of the service, as long as these are within the margin and terms initially agreed upon. This means that, if during the process of providing the service, aspects are identified that require modifications to meet the client's expectations or to guarantee the quality of the final result, the pertinent revisions can be made without additional costs, as long as these revisions are within the limits established in the contract or service agreement.

In addition, once the service has been completed and delivered, as in the case of the creation of a web page, a period of one month is offered in which the person can request additional changes at no cost. This allows the client to have the opportunity to review the completed work, test its functionality and request additional adjustments or enhancements if necessary, without incurring additional costs during this specific time period.

In summary, service reviews ensure customer satisfaction by providing the flexibility to make adjustments during and after service delivery, as long as these are within the limits and conditions previously agreed upon. This helps to ensure that the final result meets the client's expectations and requirements, promoting a relationship of trust and mutual satisfaction between both parties.

Service errors

The explanation of errors after delivery of a service involves a number of important considerations:

• Nature of errorsPost-service delivery errors refer to failures or unfinished aspects that were originally within the scope of the contracted service. These may include implementation errors, incorrect functionality, failure to meet agreed requirements, among other aspects that were intended to be addressed during service delivery.
• Changes not discussed from the beginning: If the client requests changes that were not discussed or agreed upon during the initial phase of the service, the company may not be obligated to make these changes without additional costs. This is because the original scope of service did not contemplate such changes, and their implementation may require additional resources.
• Corporate responsibility: The company shall be liable only for errors that are within the scope of the agreed service and that have not been satisfactorily addressed during the provision of the service. If an error or failure is attributable to the company due to a breach of its responsibilities, the company will assume responsibility and seek solutions to correct the error. If the error cannot be corrected because the system does not provide an option and the professional was not notified before the agreed time, it will be considered an error on the part of the client.
• Possible solutions: In cases where errors are identified after delivery of the service and these are within the scope of the contracted service but are not available in the system, the company may offer compensation in the form of a small discount on the price of the delivered service. This compensation may allow the client to contract an additional service to correct the errors or meet other needs that were not initially contemplated.

In summary, errors after service delivery are addressed by considering the initial scope of the service, the company's responsibility and the possible solutions that can be offered to correct the errors and ensure customer satisfaction. It is important to establish clarity from the outset on the scope and terms of service to avoid misunderstandings and conflicts later on.